Terms & Conditions

WARNING: This is a legal document that affects your rights, if you are uncertain or uncomfortable with some of the conditions of registration then we recommend that you obtain advice to ensure you understand and accept the conditions of entry. I agree that my child/children/I/enrolled member can participate in these services conducted by Twinley Group Pty Ltd (T/A Inspire Tennis) and events on the following basis;

1) Bookings and Membership

Wet Weather
Wet weather cancellation notifications will be delivered by Text (SMS) message as early as possible by our office. Unfortunately we are unable to provide make up sessions to customer who assume lessons are cancelled due to wet weather. If you have not received a text message the lessons will proceed. As a courtesy customers will be eligible for make sessions for all wet weather cancellations. Please see our makeup lesson policy below.

Cancellations
Cancellations must be communicated to Inspire Tennis 24 hours prior to the commencement of the class or court booking. Customers who fail to notify Inspire Tennis are ineligible for make-up sessions.

Make-up Sessions
Inspire Tennis offers make-up sessions as a courtesy for customers affected by wet weather and communicated cancellations. Make up sessions must be booked in advance and used within the same semester. Make up sessions are subject to availability.

Refund & Credit
All refund requests will be reviewed on a case by case basis. Inspire Tennis reserves the right to issue account credits to a customer account in lieu of a cash refund.

Injury Credit Policy
Customers who are injured and unable to participate in sport will receive a credit for their missed sessions. Credits must be used the following tennis term. Alternatively the remaining sessions can be transferred to a family member or friend. All injuries must be accompanied with a valid medical certificate covering date/s of the program/s missed.

Discounts and Promotions
Free trials are offered by Inspire Tennis for group classes only. These trials are strictly for new members only, one per customer and are subject to availability.

All discounts on programs are subject to payment in full prior to the program commencing. All promotions and discounts are only valid before due date.

Membership
Court hire is subject to court availability and is based on pro-rata calendar year. Bookings are to be made in advance and online. Discounts on strings and grips are subject to stock.

You agree to accept membership with Inspire Tennis, Northern Suburbs Tennis Association, Tennis New South Wales and Tennis Australia.

Payment Terms for Online Bookings
a) Inspire Tennis online payments are processed and encrypted by Bankwest.

b) Online payments will be processed in full at the completion of the order. Clients can register and make payment for the programs up to 14 days before commencing the program.

c) Late payment: Customers who fail to pay their account within 14 days of commencing a program will be subject to a late payment fee of 4%. Overdue accounts of over 30 days will incur an additional 4% late payment fee.

d) Time to delivery: Bookings will be confirmed at the completion of the online order. Payments can only be processed by Inspire Tennis 14 days before a client commences a tennis program or 14 days after commencing a program.

e) If you cannot process payment from your computer or mobile device, see a manager and pay online at our head office (Killara) or contact us to pay over the phone.

Bookings Non-Transferrable
My service registration is not transferable to other people or other event. Any attempt to transfer my entry or allow another person to participate under my name without the Directors knowledge may result in total cancellation without refund, insurance being deemed void and inability to enter further services or events.

Competitions 
You agree to abide by Inspire Tennis, Northern Suburbs Tennis Association and Tennis Australia competition rules, etiquette, term and conditions

Awards
You agree to accept that rewards and prizes such as ice blocks, sweets, lollies, toys, merchandise, soft drinks or chips may be given to the participant.

Booking Rights
You warrant that:

a) all personal details provided are true and accurate;

b) you have all necessary rights as a student, parent or guardian to grant the rights;

c) Information is not obscene or defamatory;

d) You will indemnify Inspire Tennis against any loss or damage resulting from any breach of these warranties.

e) You acknowledge that Inspire Tennis is under no obligation to exercise any of the rights

f) I certify that I am a student/parent/legal guardian/entrant and I have read this document and understand and accept the terms and conditions it contains.

Supervision
I agree that Inspire Tennis is not responsible for supervision of my child/ren before or after the session has commenced/finished.

Consent to Use Image
In consideration of my participation in tennis programs or camp, I agree to Inspire Tennis taking and retaining and reproducing the registered applicants image or likeness obtained during my (their) participation in tennis programs in photographs, electronic images, sound recording, clips and video footage placed on our website, social marketing associations or brochures media without notice and without any fee being paid to you, for the purpose of Inspire Tennis promotional, advertising, research or marketing materials.

Holiday Programs

Wet Weather Policy
Holiday camp will proceed Rain, Hail, or Shine.

Cancellations
Cancellations must be communicated to Inspire Tennis 24 hours prior to the commencement of the booking. Customers who fail to notify Inspire Tennis are ineligible for make-up sessions.

Credit Policy
Refund policy: All refund requests will be reviewed on a case by case basis. Inspire Tennis reserves the right to issue account credits to a customer account in lieu of a cash refund.

Refunds or credits will not be issued due to weather, or failing to turn up.

Excursions
I give permission for my child/children/I/enrolled member when registered in our coaching services, camp or competitions to participate or be involved in: shuttle bus transportation where needed, strike bowling and laser tag entry, ten pin bowling, movie excursions, ice skating, inter-club challenges, swimming and all affiliated excursions at tennis camps.

Extra Supervision
This must be booked on our website. If your child is away or does not need this service we must be notified. All extra supervision enrolments are non-refundable.

2) Safety and Medical

Medical
Entrants authorise Inspire Tennis to obtain medical assistance, treatment and transport as deemed reasonably necessary by Inspire Tennis and acknowledge that they will be responsible for any costs associated with any such medical treatment and/or transportation.

I understand that I/my child/children should not participate in this event/events unless responsible, educated and social and in a fit state to complete the event safely. I acknowledge that if I am aware of an existing medical condition and uncertain of my state of fitness then a medical practitioner should verify my physical condition.

I have provided or attached to my entry form details of any medical or physical conditions from which I suffer that might affect my performance or be relevant if medical treatment is needed.  I accept the risk of participating despite these conditions.  I have supplied an emergency contact name and number, this person is contactable both during and after the event and is not another participant.

Suppliers
Inspire Tennis has no liability for any act, omission or default, whether negligent or otherwise of any supplier. We have no liability for any loss or damage occasioned by the negligence, act or omission of any supplier or other third party. In circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements.

Your Coach
a) Is insured under GIO General Ltd Workers Compensation

b) Has completed a police check for the NSW commission, child related working with children and young people

Insurance
a) You, your child/children are insured with Public Liability, Products Liability, property damage and Professional Indemnity under Tennis Australia underwriter Sportcover Australia Pty Ltd.

b) I understand that insurance cover in our coaching services may not cover me for all injury, loss or damage sustained by me. Inspire Tennis I not liable for any damages. Your child participates at their own risk

3) Transport

Bus Service
I give permission for my child/children/I/enrolled member when registered in our coaching services, camp or competitions to participate or be involved in: shuttle bus transportation where needed, strike bowling and laser tag entry, ten pin bowling, movie excursions, ice skating, inter-club challenges, swimming and all affiliated excursions at tennis camps throughout term coaching, school sport classes, private lessons or special events. You consent to you child/ren being transferred either to or from the program venue, organised by our trusted transport partner.

Bus Bookings
This must be booked in advance in your account. If the child/ren is/are absent we must be notified in advance. Failure to contact us once there is a warning, twice and your child may be removed from the bus service and an additional fee of $50 may be incurred.

Walk
If the program enrolled in requires transport by foot, you consent to your child/ren being transferred by Inspire Tennis to their school, either before or after school and vice versa which may include crossing roads.

4) Property and Entry

Security Cameras
Security cameras operate within some Inspire Tennis centres/venues/facilities. Entrants acknowledge that they may be filmed.

Conditions of Entry
Entrants must behave appropriately and follow the lawful directions of Inspire Tennis at all times. Derogative comments, abusive language and inappropriate or disruptive behaviour will not be tolerated.

Inspire Tennis reserves the right to refuse entry to any person or remove any person from its tennis centres/venues/facilities.

Damage
If an entrant causes any damage to Inspire Tennis property/facilities/equipment they will be held responsible for all costs associated with replacement or repairs whichever is decided by Inspire Tennis.

Personal Property
Entrants are responsible for their own property at all times. Inspire Tennis does not accept any responsibility for any property that is stolen, lost or damaged in the Inspire Tennis centres/venues/facilities.

Authorised Tennis Coaches
Only authorised Inspire Tennis coaches are permitted to provide tennis coaching or lessons at Inspire Tennis centres/venues/facilities. This includes the use of coaching baskets or other coaching equipment on court. Entrants must not receive any tennis coaching or lessons at Inspire Tennis centres/venues/facilities except from an authorised Inspire Tennis coach.

The use of cameras and other photographic or recording equipment (including mobile phones) at Inspire Tennis centres/venues/facilities is not permitted without Inspire Tennis’s prior written consent.

5) Declaration, Waiver and Indemnity

Release and Indemnity
I acknowledge that coaching, competitions, camps and all other events conducted by Inspire Tennis, expose my child/children/I/enrolled member to certain risks when using the facilities, including but not limited to physical injury and death, psychological abuse or permanent injury, arising from various causes such as overexertion, equipment, food consumption, transport, dehydration, accidents with other competitors, spectators or road users, weather conditions and other causes. All entrants enter Inspire Tennis programs at various centres/venues/facilities at their own risk.

In consideration of the applicants participation in Inspire Tennis programs, I agree to release, defend, hold harmless and indemnify Inspire Tennis and its directors, officers, employees, and volunteers from any actions, claims, demands, expenses howsoever arising from any injury, loss or damage incurred in connection with my participation is Inspire Tennis programs. This release shall extend to and include Killara Lawn Tennis Club, Longueville Tennis Club, Northern Suburbs Tennis Association, Tennis New South Wales and Tennis Australia, event organizers and their respective directors, partners, managers, officers, agents, contractors, employees and volunteers including event medical and paramedical personnel. This release and indemnity continues forever and binds my heirs, executors, personal representatives and assigns.

6) Privacy Policy

Inspire Tennis is strongly committed to protecting your privacy. We will only store information relevant for coaching and billing purposes. This information is only accessible by Inspire Tennis management. We will never share your private information with a third party.

Copyright © Inspire Tennis 2015